Frequently Asked Questions About
WSLS / ISES Login and Access

The District Administrator (Superintendent) has designated me as the Local WSLS / ISES Administrator via the Delegated Authority application, why am I not able to access the WSLS or ISES?

Why doesn't my password work anymore? What must I do?

When I attempt to log into the WSLS or ISES, I receive an error stating that my login is locked. How do I unlock it?

I do not remember the answer to my secret question. What should I do?

How do I resolve an Information Alert - Error 403?

When completing WSLS Match Review to request a new WSN, I receive an error creating the WSN which instructs me to contact the system administrator. What must I do?

What browser and operating system configurations are supported by WSLS and ISES?

My District Superintendent has left. How do I delete the old Superintendent and add the new Superintendent?

How do I delete ISES/WSLS rights for individuals that have left the school district?

1. The District Administrator (Superintendent) has designated me as the Local WSLS / ISES Administrator via the Delegated Authority application, why am I not able to access the WSLS or ISES?
   The Local WSLS / ISES Administrator must use the Delegated Authority application to assign himself / herself roles within the WSLS and ISES. Note that there is a short wait time following role assignment (usually 1 to 2 hours) before a user may access the WSLS or ISES functions based on new role assignments. Top
   
   
2. My doesn't my password work anymore? What must I do?
   Passwords are scheduled to expire every year. If you think your password has expired, then go to the WSLS or ISES login screen again but don't attempt to log in. Please click on the link near the bottom that says "Forget your password?". This will take you into account recovery. For the first screen all you need to do is just enter your user ID. The computer generated email comes back to the email address that is registered with your account. Just respond to the email and ultimately you will be asked your secret question to which you must respond with your secret answer. See below if you have forgotten your secret answer. Top
   
   
3. When I attempt to log into the WSLS or ISES, I receive an error stating that my login is locked. How do I unlock it?
   Too many unsuccessful login attempts will result in a locked user account. To unlock your account, go to the log in page again but don't attempt to log in. Please click on the link that says "Forget your password?". This will take you into account recovery. For the first screen all you need to do is just enter your user ID. The computer generated email comes back to the email address that is registered with your account. Just respond to the email and ultimately you will be asked your secret question to which you must respond with your secret answer. See below if you have forgotten your secret answer. Top
   
   
4. I do not remember the answer to my secret question. What should I do?
   You only have 3 attempts to answer the secret question correctly. If you fail the third time, you will have even more trouble restoring the account. So therefore, if you should fail the second time, then please email us with your telephone number so that we can discuss the issues surrounding your account. Alternatively, to retrieve the answer to your secret question, you may contact the 'Support Center' at ON.WISCONSIN.GOV. On the support center form, specifically state that you have forgotten the answer to your secret question and request that it be emailed to you. Top
   
   
5. How do I resolve an Information Alert - Error 403?
   When attempting to log into this application, if you receive the 403 Information Error, you might want to try the following steps:
   1. If the description text is 'Your login capability is locked. Please contact your system administrator', then see 3 above. If the description text is any other message, then continue to step b.
   2. Verify that you have been authorized to access this application. Your District Superintendent or Local WSLS / ISES Administrator must grant you access to the WSLS or ISES, as appropriate. District Superintendents or Local WSLS / ISES Administrators use the Delegated Authority Web Application provide access to these applications.
   3. If the description text is 'Access to this page is restricted because of access control policies', skip to step f. If the description text is any message other than 'Your login capability is locked. Please contact your system administrator' or 'Access to this page is restricted because of access control policies', continue to step d.
   4. The WSLS and ISES web addresses are case sensitive. Use the WSLS and ISES Web page links to access the system, rather than creating a 'Favorites' link in you web browser. If you continue to receive the 403 error regarding access restriction, continue to step e.
   5. Web page caching should be deactivated. Caching may occur on your computer or may be handled for your entire location by your local network administrator. If you need further information about web caching, continue to step f.
   6. Contact the WSLS/ISES Help Desk. If possible, print the screen error on your printer or save the screen print in a file on your computer. Include you first and last name, school, district, phone number, and a description of your problem on all faxes, email, or letters. Faxing (608-266-2529) or emailing (*dpistats@dpi.wi.gov) the screen print(s) may help expedite the resolution process. Top
6. When completing WSLS Match Review to request a new WSN, I receive an error creating the WSN which instructs me to contact the system administrator. What must I do?
   This error is sometimes experienced during periods of heavy useage of the WSLS. In most cases, the request is successful on the second try. Top
   
   
7. What browser and operating system configurations are supported by WSLS and ISES?
   Platform Browser/Version
   PC / Netscape Navigator 4.7 or higher
   PC / Internet Explorer 5.5 or higher
   Macintosh / Safari 1.0 or higher
   Macintosh / Netscape Navigator 7.1 or higher
   This is subject to change when additional browser versions are identified to be in compliance with WSLS requirements. Top
   
   
8. My District Superintendent has left. How do I delete the old Superintendent and add the new Superintendent?
   If at any time, the District Superintendent should leave the district or the position, the new District Superintendent should initiate a new request for access to the Delegated Authority Web Application. See the DPI Delegated Authority Web Application introductory paragraph for information about how to initiate this request. Top
   
   
9. How do I delete ISES/WSLS rights for individuals that have left the school district?
   See the "MAINTAINING ROLE AUTHORIZATION FOR DISTRICT AND SCHOOL WSLS / ISES USERS" section of the Instructions for Local WSLS/ISES Administrators. If the Local WSLS/ISES Administrator has left the district or been replaced, then the District Superintendent would need to appoint a new WSLS/ISES Administrator using the Delegated Authority Application. See Instructions for Superintendents. Top

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Submit questions, comments, and suggestions about the WSLS or ISES to *dpistats@dpi.wi.gov or call 800-507-5744.

Submit questions regarding the ESEA Report Card Requirements to *dpieseadata@dpi.wi.gov.

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For questions about this information, contact Jean E. Whitcomb (608) 266-2937

Last updated on 2/28/2008 7:42:41 AM