| PLA 460 | Advocacy in Hard Times @ Your Library |
| PLA 451 | Attention Shoppers: Are Libraries Taking the Retail Concept Too Far? |
| PLA 447 | Author Programs Made Easier |
| PLA 439 | Book Lust: Recommended Reading for Every Mood, Moment and Reason |
| PLA 419 | Building Library Communities of Change |
| PLA 424 | Can We Close It, Weed It, Renovate It, Open It? Yes, We Can! |
| PLA 409 | Choices, Choices, Choices: Making Decisions in a Complex Environment |
| PLA 444 | Compensation Trends in Public Libraries |
| PLA 425 | Creating Excellence: It's All about the Customer |
| PLA 436 | Current Issues in Technology: Ask the Consultants |
| PLA 411 | Dead Wood: Staff Who Don't Work and Can't Work and Can't Be Fired |
| PLA 402 | Delivering the Goods: Innovative Ideas to Improve Book Delivery in a Multi-Branch System |
| PLA 406 | Desktop Delivery of E Learning |
| PLA 408 | Detectives without Pants: Alternatives to the Traditional Mystery |
| PLA 453 | Emergent Literacy Update: Where to Go From Here |
| PLA 446 | Environments for Kids: Rich in Materials, Hands-On Learning Fun! |
| PLA 433 | Ethical Leadership & the Common Good in an Era of Secrecy |
| PLA 435 | First Year Librarianship: An Exploration of What's Working and Where We're Going |
| PLA 431 | Getting the Green Light for GLBT Services |
| PLA 421 | How to Find and Keep Your Digital Reference Customers |
| PLA 464 | I Love a Mystery |
| PLA 443 | The Learning Commons: A Fully Integrated Public and Community College Library |
| PLA 442 | Learning Large: The Cerritos Library as a Creative Learning Environment |
| PLA 412 | Libraries and E-Commerce: What Can Libraries Learn and Leverage from Online Bookselling? |
| PLA 468 | Library Web Sites Deconstructed |
| PLA 448 | Libris DESIGN: Free Computer Software for Library Facility Planning |
| PLA 434 | Looking Backward, Looking Forward: Local History in the 21st Century Library |
| PLA 429 | Make Room for Teens |
| PLA 427 | Managing Public Use Computers: Implementing a Print & Time Management System |
| PLA 404 | Marketing for Dollars and Awareness at Your Library |
| PLA 457 | Motivating Front Line Staff |
| PLA 407 | New Directions for Serving Young Adults in Libraries |
| PLA 440 | No More Dust: New Approaches to Periodical Collections in Large Libraries |
| PLA 450 | Not Just for the Big Guys: Fundraising Strategies for All Libraries |
| PLA 469 | Outcomes Guaranteed: Assessing Effective After-School Homework Centers |
| PLA 438 | Programming for Boys: Closing the (Gender) Gap |
| PLA 467 | Providing Effective Computer Assistance: Three Different Approaches |
| PLA 445 | Public Libraries, CIPA and Filtering |
| PLA 465 | Reaching Out! & Sharing Cultures: Outreach @ the Miami-Dade Public Library System |
| PLA 430 | Reader's Advisory Tool Kit: Reading Reviews, Speed Reading Books and Writing Annotations |
| PLA 416 | Reading America: Using Book Discussion to Reach Out to New Immigrant Populations |
| PLA 456 | Reinventing Your Library: 12 NEW Steps for 2004 |
| PLA 410 | Retooling the Library While the Engine Is Running |
| PLA 466 | Robert Spector on Customer Service |
| PLA 458 | Romancing the Reader: What's Love Got to Do with It? |
| PLA 413 | 'Round the Clock Readers' Advisory: Online Services for Leisure Readers |
| PLA 454 | Rx for All: Using Reliable Sources to Address Multicultural Health Information Needs |
| PLA 403 | Self-Assessment for Library Boards |
| PLA 449 | Set Your Books Free: An Alternative Concept in Collection Management |
| PLA 405 | Sound Bytes: Digitizing Audio Materials |
| PLA 455 | Staffing for Results Reality Check: Reports from Applications of PLA's Staffing Analysis Manual |
| PLA 414 | State Involvement in Early Learning and Emergent Literacy |
| PLA 452 | Super Supervisors: A Training Program for Supervisory Excellence |
| PLA 417 | Swimming with Fish: Using the Fish Philosophy in Customer Service |
| PLA 418 | Teens as Co-Workers |
| PLA 423 | There and Back Again: The Newest Fantasy and Science Fiction Titles for Your Patrons and You |
| PLA 420 | Triumphs & Pitfalls-Planning & Implementing the Next Wave of Library Technology |
| PLA 462 | Untangled, Unwire, Unbound: Going Wireless in the Public Library |
| PLA 459 | The Urban Male Reading Experience |
| PLA 437 | Using Web Technology to Build Literacy @ Your Library and in Your Community |
| PLA 428 | Virtual Reference Customers |
| PLA 422 | Voices and Visions: New Fiction and Nonfiction for Grades Five and Up |
| PLA 432 | We Just Don't Have the Money: How to Improve Security, Protect Visitors, Staff and Collections with Reduced Means |
| PLA 463 | WebJunction: Making the Most of the Gates Library Project Online Community |
| PLA 415 | Welcome to the Feast: A Literacy Potluck |
| PLA 441 | What a Difference a Generation Makes! Recruiting and Retraining Four Generations in Today's Public Libraries |
| PLA 461 | When Customers Take Over: Self-Service Integration |
| PLA 401 | You Can Do It! Ten Strategies for Getting a New Library Building When They Tell You It Can't Be Done |
| PLA 426 | You Can't Do It Alone: Partnering and Outreach to Serve Hard-To-Reach Families |
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