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Contacting SFS with DPI’s New VoIP System

Friday, December 6, 2019


You may have noticed recent calls with SFS team members sounding a bit different. DPI and other State of Wisconsin agencies are in the process of moving to a voice-over-IP (VoIP) telephone system. The SFS Team was switched over on November 15. The new VoIP system is a Microsoft Teams solution that provides many opportunities (and a few challenges).

One big change on our end is in how voicemail works. With the VoIP system, voicemails are provided to us as emails with attached recordings and automated transcriptions. This allows us to see all of our phone and email contacts in the same place at the same time. However, it means that if you do not leave a voicemail, it is unlikely you will receive a call or email back. Make sure to include your basic contact information (name, district/LEA, phone or email) in the message. Note that receiving voicemails as emails means they are considered records like any other email.

Calls to our main 608-267-9114 line go directly to voicemail, which in turn is sent to our shared mailbox. These messages will be sent to the appropriate SFS Team member in exactly the same way an email would.

Teams provides a lot of other collaboration tools that we are exploring. For now, we ask that you please excuse our learning curve on this new VoIP system.

For questions about this information, contact (608) 267-9114