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DPI is currently receiving a high volume of contacts for assistance.  The four most common topics of discussion are:

Latest Licensing News

Help with WAMS IDs

Before you can submit an application to DPI, you must register for a Web Access Management Systems (WAMS) user ID.

How to set up a WAMS account

Already have one or more WAMS accounts?

How to start your WAMS account recovery:

Perform a WAMS account recovery for all emails you have. Enter your email address but do NOT enter your User ID to start your WAMS account recovery. Once in the account recovery process you will be prompted to change your password. After you change your password you will be told in parentheses what your correct User ID is. Please make note of that before you terminate the account recovery session. Once you have recovered all WAMS accounts you have, login to ELO with each of your accounts individually. If you can see your licenses, you are logging in with the correct WAMS account. If you are taken through the Onboarding process again, you are not using the correct WAMS account and should try another account.

If you encounter errors in the WAMS account recovery process, please contact WAMS directly.  DPI is unable to help with WAMS recovery because the system is used by many state agencies and is run by the Department of Administration:

The first time educators login to ELO they will have to provide basic information about their licenses and themselves so that DPI may connect their license information to their specific WAMS ID.  This is called Onboarding, and it is a one-time event.  Once you are Onboarded you will see all your license information, and will be able to make any necessary changes or additions to your license record.

If you miss this step on your first login you may open up the Onboarding process under the ELO Cart and Additional Activities.  If you do not onboard you will not be able to renew your licenses and you might create multiple files for yourself with different information, so it is important to complete this step before attempting to fill out any application.

Onboarding Instructions-New DPI Applicants

Onboarding Instructions-Returning DPI Applicants


Onboarding Video-New DPI Applicants


Onboarding Video-Returning DPI Applicants