Tuesday, April 10, 2018
Have you ever wondered what percentage of your WISCAT requests end up being filled? Or how many requests are initiated by patrons vs. staff? Would you like to see the titles that your patrons are most frequently requesting? You can find all these statistics and more in the Activity & Request Reports section of the Statistics module when logged into your WISCAT staff account.
There are 5 report types available in this section:
- Borrowing Activity - Provides activity statistics for your library as a borrower.
- Lending Activity - Provides activity statistics for your library as a lender.
- Net Activity - Provides a summary comparison of borrowing versus lending activity.
- Request Records (Excel only) - Provides a list of records for all requests submitted by your library as a borrower.
- Lender Response Records (Excel only) - Provides a list of records for all responses to requests received by your library as a lender.
The reports generated are best viewed in Excel-- this way you can change how the data is arranged to suit your needs, or add formulas to give you more information about the data provided -- for example, fill rate is not a column provided automatically in the Borrowing Activity report, but you can figure this out easily by dividing the number present in the Filled field by the number present in the Unique Requests Sent field, then multiplying that number by 100. Note that requests appear as Filled once all activity on the request has ceased and it's marked as Complete, so fill rate calculations work best on data that's not from recent months.
Please contact us with any WISCAT statistics questions!
Written by Gail Murray, Resources for Libraries & Lifelong Learning