WISE Community

WISE

WISE Community

 

WISE Community: A Teams Space for Communication, Collaboration and Sharing

WISE Community is a Microsoft Teams-based communication group created for our local education agency partners – schools, districts, state agencies, CESAs – as a space to post questions, share solutions and ideas, learn about updates and outages, and generally stay closely connected to DPI’s Partner Support team.

Partner Support provides technical support for WISE applications, like WISEdata, WISEdash, WISEid and WISEstaff, WISEadmin and WISEgrants, School Directory, School Modification, and PI-1207.

Partner Support posts announcements, alerts, news, and training opportunities to the "General" channel. While you may choose to mute or modify notifications for any of the channels, we recommend at least turning on notifications for the General channel to ensure you receive timely DPI notifications.

We encourage you to post questions and answers to any of the channels available on the left-side menu to receive peer-to-peer assistance and input. Feel free to post relevant tips, announcements, and best practices in the channel that best matches the content (e.g., Roster questions to WISEdata or WISEdash, salary questions to WISEstaff, etc.).

Joining the WISE Community

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Already a Member?

Check out the WISE Community Teams group!

Not a member Yet?

Please join the DPI Microsoft Teams group - WISE Community!

Who can join? Anyone!

What can I expect? Partner Support and other DPI staff will post information here: about DPI systems that affect our school users, notifications about upcoming events, timely reminders, and reporting information. Members can also chat with each other-– find out who uses your same EdTech tools and ask each other questions, get help resolving errors and warnings, and make new connections!

How do I join? To join, complete the following steps:

  1. Open a WISE Help Ticket.
  2. Select “Other” from the applications drop-down menu.
  3. Include both your First name and Last Name as you would like to see them appear in the Teams channel.
  4. Include your email address.
  5. A Partner Support team member will add you to the WISE Community Teams channel.
  6. Check the inbox for the email you provided for an email from Microsoft. Follow the instructions in the email for how to access the Teams channel.
  • Timeline for gaining full access:
    • Immediate access to: posts and the chat.
    • Full access to WISE Community SharePoint files is granted every Monday, Wednesday, and Friday around 3:30 p.m. If you joined the WISE Community but cannot access files yet, please be patient as our IT staff uploads members' access in batches. Accounts will normally sync within 15-30 minutes of these batch uploads.
    • Once you have access to files, follow along with the steps in this demo video to open the files from the Teams channel:

Community Resources: Recurring User Groups

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Visit the WISE Events Calendar page and search for WISE User Group or WISEstaff User Group.

Click the event you want, and then click "Add to Calendar." Get questions answered by live DPI staff!

Didn't Find What You Needed?

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The Partner Support Team is here to help!

Please submit a WISE Help Ticket so we may better assist you.