Introducing DPI’s new BadgerLink technical support & training specialist

Hello! My name is Jen Champoux (yep, pronounced shampoo) and I am the new BadgerLink technical support and training specialist here at Department of Public Instruction (DPI). I started in this position in September 2018, and have enjoyed getting to know some of you already!

My position provides system administration and technical support, implements new resources, and manages the statewide authentication system for BadgerLink. I also resolve issues with the BadgerLink software and website, respond to reference questions, and am in the process of developing an instructional and outreach strategy to educate staff in schools, libraries, public library systems and the general public on the use of BadgerLink. Finally, my position assists in the development and management of additional statewide content collections or content sharing initiatives.

Prior to DPI, I worked at Edgewood College Library for five years as a Reference & Instruction Librarian. I also worked at WiLS as an intern, then library consultant for four years after graduating from UW Madison’s iSchool in 2009 (before it was called the iSchool). I feel that both of these positions in the library world provided valuable knowledge and experience for me to quickly acclimate to this position working on BadgerLink.

I look forward to sharing more information about BadgerLink and other exciting projects I am a part of here at DPI in the coming months. I hope to get to know more about you and your libraries in 2019. Please don’t hesitate to contact me! 

Written by Jen Champoux, Resources for Libraries and Lifelong Learning