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Tips on Serving Patron Tech Needs--Free Webinar

Monday, September 9, 2019

Free Webinar: Tools for Building Digital Skills with Your Patrons and Staff

Thursday, September 26, 2019 | 1-2 p.m. Central

There’s a free webinar coming up from the Public Library Association that addresses something I heard about a lot when I was a library director: how best to serve patron tech needs. In a technological world that is ever changing and evolving, public libraries are providing programs and services that help patrons get jobs, gain knowledge, increase productivity, and engage with others online. And we need to keep up so we can assist out patrons to the best of our ability. In this free webinar, a panel of digital literacy experts will share tools, resources, and partnership strategies to help you enhance digital skill development among patrons and library staff.

At the conclusion of this webinar, participants will be able to:

  • Understand how to integrate digital tools and resources into the library’s new or existing digital literacy training efforts to reduce burdens on staff, capture learner data, and promote local resources;
  • Spread information among library staff about tools they can use and also recommend to patrons seeking technology or computer help; and
  • Recognize potential partnerships that can support and sustain new technology and its impact on the community’s access and digital readiness.


Registration Details

This webinar is free, but registration is required. You can register for this webinar until it begins, or until space is no longer available. If you are unable to attend the live webinar, an archived recording will be available on PLA On-Demand Webinars.

Information link:

Registration link:




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