E-rate applicants that are already registered in the E-rate Productivity Center (EPC) will get access to the new ECF Portal with their existing credentials through One Portal, USAC’s multifactor authentication system. USAC is also copying all existing E-rate entity numbers (also known as billed entity numbers or BENs) and their associated entities and their information into the ECF Portal. Applicants will have access to both EPC and the ECF Portal through One Portal and can apply for funding through the ECF Portal with their existing credentials and entity information.
Important Note: ECF is being administered by a different division of USAC than the group that manages E-rate. ECF is being administered by the USAC ECF Customer Support Center (CSC).
USAC ECF Program Website: Applicants can find more information and apply at https://www.emergencyconnectivityfund.org/
USAC CSC ECF Listserv: Sign up to receive important updates and information about future training.
USAC ECF Customer Support Center (CSC): Phone (800)234-9781, CSC Hours Monday - Friday (7am to 7pm CT). Questions can also be emailed to ecfcustomersupport@usac.org.
USAC ECF Training: USAC is hosting live training and will be posting the recordings as E-Learning Modules as they become available, https://www.emergencyconnectivityfund.org/training/.
Emergency Connectivity Fund Program Office Hours: Requires Registration, see the USAC Live Session Training Site for Office Hours Details