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Inclusive Services

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Inclusive Services in Wisconsin Public Libraries

The Division of Libraries and Technology interprets Wis. Stat. sec. 43.24(2)(k) “Promotion and facilitation of library service to users with special needs” to encompass inclusive services. Inclusive library services are holistic, spanning library policies, collections, space, and services. Inclusive services reflect equity and accessibility for all members of the community.

Cover of the Inclusive Services Assessment and Guide

Assessment and Guide

The Inclusive Services Assessment and Guide was designed by Wisconsin public library and public library system staff for Wisconsin public library directors, staff, and boards with the intent to foster inclusive library environments where everyone is safe, welcomed, and respected. This resource was developed to support libraries in implementing the Inclusive Services Statement. This resource intentionally complements the Wisconsin Public Library Standards.

A separate rubric is available to assist individuals and groups with tracking points, calculating percentages, and making comparisons; e.g., from year to year, from person to person, etc. Download the rubric as an Excel file or make a copy of the Google worksheet. Use the Inclusive Services Assessment Rubric Instructions & Tips for assistance.

In addition to the PDF version of the guide, the Inclusive Services Assessment is available as 13 individual Qualtrics surveys.
Section 1: Who Is Responsible
Governance, Administration, Staffing
Section 2: What the Library Has to Offer
Collections, Programs, Services
Section 3: Where the Interactions Take Place
Facility, Access
Section 4: How the Library Engages with the Community
Marketing, Community Engagement, Funding, Self-Care for Library Workers, Inclusive Culture at the Library

The IDEA Team & IDEA Projects

Wisconsin Libraries Talk About Race Logo

As part of a 2022 LSTA-funded project, WI Libraries Talk About Race is a team of system consultants from across Wisconsin named “The IDEA (Inclusion, Diversity, and Equity in Action) Team.” The purpose of this team is to facilitate and organize statewide professional learning on topics related to diversity, equity, and inclusion (DEI) for Wisconsin library staff members. In 2021/2022, the primary focus for the team was on race and racial equity.

The 2022 project culminated with the website -- a site with numerous resources available for any Wisconsin public library staff member interested in devoting more time to learning about Diversity, Equity, and Inclusion and how to bring that learning to their libraries and communities. In 2023, the IDEA Team will be exploring projects related to allyship as the WisLibIdea website continues to grow and evolve. Head to to explore 2023 learning opportunities!

Please contact any IDEA Team member with questions, suggestions, or to request any accommodations:

- Jean Anderson, South Central Library System:
- Mark Jochem, South Central Library System:
- Leah Langby, IFLS Library System:
- Sherry Anderson, Northern Waters Library Service/Wisconsin Valley Library
- Tracy Herold, Dane County Library Service:
- Elkid Alvarez Maldonado, Racine Public Library:
Cole Zrostlik, Winding Rivers Library System: