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WAMS ID Frequently Asked Questions (FAQ)

  1. Why do I need a Web Access Management System (WAMS), also known as a Wisconsin User ID?
    • The WAMS account includes a secure user ID and password that are needed to access various applications in the department because of student privacy, confidentiality of student data, state and federal privacy laws, district regulations, policies, and procedures established to maintain the confidentiality of student data. A list of resources regarding protecting student privacy in Wisconsin is provided on the DPI Student Data Privacy page.

      A sampling of some department applications that use the WAMS ID: WISEdata Portal, WISEid, WISEstaff, WISEdash for Districts and Secure File Access Exchange (SAFE).
  2. How do I create a Web Access Management System (WAMS) ID?
  3. I had a WAMS account but have not used the account within 26 months. What is needed on my part?
    • You will need to create a new WAMS ID because your account has been archived. For specific instructions, go to the Creating Your WAMS Account webpage. DO NOT USE your previous WAMS ID because the system will not recognize your new account.
  4. How do I find out if I have a WAMS ID?
  5. How do I update/modify information in my WAMS account?
    • If you DO remember your password, to update/modify your WAMS information:
    •  Go to the WAMS website
    •  Scroll down and then click Profile Management
    • Type your WAMS ID and password.
    • Update your email address and/or all other pertinent information.
    • Enter your password to approve changes.
    • Click Submit.
    • All individuals will need to wait at least one (1) hour before accessing any application that uses WAMS.
      • For a District Administrator who has moved from one district to another and had a WAMS ID from a previous district: Please open a Help Ticket and select either WISEhome or WISEsecure from the application drop-down list.
  6. My WAMS account is locked. What is needed to correct the issue?
    • Learn about account recovery on the WAMS Help page. For specific account recovery instructions:
    • Go to the WAMS website.
    • Click Account Recovery.
    • On the page Wisconsin User ID Account Recovery, enter either your User ID or email address but NOT BOTH.
    • Click Submit.
    • Click Log out.
    • Go to your email account. You will receive an email from WAMS (usually within 10 minutes).
    • Open the email and click the hyperlink.
    • Provide the exact answer to your secret question.
    • Click Submit.
    • Provide a new password for your account. Then re-enter the new password in the appropriate field.
    • Click Submit and then Log out.
    • You will receive an email from WAMS with a subject "Wisconsin User ID Account Recovery Successful."
    • After one (1) hour you may access WISE applications, as your account will recognize the new password.
  7. I had a WAMS ID from a previous district, and I remember my password. How do I update/modify my WAMS information for the new district?
  8. I had a WAMS ID from a previous district, but I DO NOT remember my WAMS information.
    • If you know your WAMS account user ID and have access to the email address that is associated with the WAMS account, view the Account Recovery portion of the WAMS Help page and use Account Recovery to change your WAMS account password. You may then use Profile Management to change the associated email address after you successfully reset your WAMS account password.

    • If you do not remember your WAMS account user ID or if you no longer have access to the email account that is associated with the WAMS account, you must email the Wisconsin Help Support. Under the Account Information Comments section, type an explanation of the issue.

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