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Teleservice Resource Modules

Teleservice is defined as the application of telecommunications technology to the delivery of services at a distance by linking the practitioner to a student, parent/caregiver or other service provider for intervention and/or consultation, often through related services identified in a student’s Individualized Education Program. For different modules, sort by category below.

DPI Webinars related to Teleservice during COVID-19

Evidence-Based Practice in the Time of COVID-19
This 1.5 hour webinar was part of the OT/PT Conference Fall 2020 and includes best practice considerations applicable to all related service providers when providing teleservices.

Special Education Community of Practice Meeting August 24, 2020: Part 1: Introduction, Teleservice, Ethics, and Facial Coverings
Information outlining the Wisconsin DPI guidance around teleservice was first shared during this community of practice meeting and can be found early on in this 18 minute video.

Related Service Providers Community of Practice Meeting November 19, 2020: Part 1: Teleservice Best Practices
Information regarding best practices when providing teleservices is shared about 6 minutes into this 16 minute recording.

Teleservice Forward Webinars

Tele Mental Health Supports to Engage Online Learners During the Pandemic and Beyond
This webinar is presented by Dr. Aaron J. Fischer, the Dee Endowed Professor of School Psychology, Adjunct Assistant Professor of Psychiatry, and Director of the Huntsman Mental Health Institute HOME Program Interdisciplinary Pediatric Feeding Disorders Clinic at the University of Utah. Dr. Fischer discusses the importance of engaging students who learn online, during the pandemic and beyond. Topics discussed include strategies to deliver group and individual social and emotional supports to students receiving special education or mental health services, as well as consultation around school wide practices. Additionally, ethical practice considerations and specific engagement strategies are highlighted.


This webinar is presented by Dr. Paula Kluth, a consultant, author, advocate, independent scholar, and former special educator. Dr. Kluth addresses ways to foster an inclusive environment during virtual schooling due to the COVID-19 pandemic. Structures and strategies for connecting children with disabilities and their classmates are discussed, as well as using these tools in schools and classrooms moving forward. 

Teleservice FastForward Self-Guided Modules for Best Practices and Tips for Service Delivery

Overall Summary

Teleservice Fast Forward is a series of pre-recorded conversations, 5-10 minutes in length, with local and national teleservice experts. Each session will spotlight strategies and best practices for school-based teleservice. Listeners will learn about the distinction between teletherapy and Teleservice in addition to tips and best teleservice practices for supporting students’ educational needs.

Teleservice Fast Forward is a part of the Teleservices Help Desk, sponsored by The Wisconsin Department of Public Instruction in conjunction with CESA #1. The Teleservices Help Desk has a team of experts ready to assist.  To seek assistance,fill out the online form, or call 262-787-9500, ext. 9800, or  email teleservicehelp@cesa1.k12.wi.us and someone will respond, usually within one work day.

Episode Summaries

  • Episode 1: Welcome ~ Teleservice: Looking to the Future  
    • The purpose of this series is to equip Related Service Providers and Special Education Teachers and anyone serving students with special needs with best practices and practical tips for providing teleservice for the students they serve. The goal is to apply what we learned during the COVID-19 mandated school closures and think about how teleservice might serve some of our students into the future.
  • Episode 2:  How to Maintain LRE in Teleservice Models of Intervention 
    • Join us for a casual and informative conversation about maintaining educational relevance when delivering teleservice support with Laurie Ray, MPT, PhD.  Laurie is an  Associate Professor for the Division of Physical Therapy and a school-based therapy consultant with the University of North Carolina and the North Carolina Department of Public Instruction.
  • Episode 3: Promoting Self-Determination 
    • Listen in on an informative conversation with Amy Coopersmith, MOT, OTR/L, MA, Ed., as she discusses the use of self-determination for children and youth with disabilities and how this strategy can increase student engagement and motivation. She will discuss application of these strategies in both teleservice and face-to-face learning.
  • Episode 4: Virtual Assessment in Teleservice  
    • This episode presents information about best practices for evaluation and assessment in a teleservice delivery model as well as links and resources for conducting evaluations. One of the key learnings from this past year was how important it is to be clear about what educationally relevant services means in a virtual or teleservice delivery model.
  • Episode 5: Routines-Based Assessment 
    • In this episode we focus on the use of a routines-based model in teleservice with a variety of links to references and resources. The literature supports models of service delivery which consider the parent’s and the student’s needs in the context of normal routines.
  • Episode 6: (2nd Interview with Amy Coopersmith) Fostering Engagement and Goal Attainment in Teleservice
    • Amy Coopersmith, MOT, OTR/L, MA, Ed, is an expert in fostering student engagement through the use of self-determination and self-responsibility strategies. When these strategies are combined with other intervention strategies, one commonly sees increased student engagement and improved outcomes in goal areas. In this episode, Amy discusses how this model is easily incorporated into Teleservice. A variety of ideas and resources are available with this episode.
  • Episode 7: Teleservice Considerations when working with LGBTQ Youth 

    • Interview with Molly Hermann, Education Consultant at Wisconsin Department of Public Instruction. Join us for this interesting conversation with DPI consultant, Molly Herrmann, regarding what should be taken into consideration when working with lesbian, gay, bisexual, transgender, or questioning/queer (LGBTQ) youth in a virtual learning environment. This episode provides helpful tips, strategies, insights and resources that will help you when working with LGBTQ youth in any setting as well as specific considerations related to providing services through Teleservice.
  • Episode 8: Coaching as an Intervention Strategy 

    • Caregiver coaching is an evidence-based intervention strategy in face-to-face learning as well as in teleservice. This session offers strategies, tips, and resources to help incorporate caregiver coaching strategies into your teleservice practice. Information about IEP documentation and Medicaid billing considerations are also included in this episode.

  • Episode 9: Communication Bill of Rights

    • In this episode we discuss the Communication Bill of Rights, established in 1992, which declares that all people have a basic right to affect, through communication, the conditions of their existence. In this episode, our guest, DPI Consultant, Andrea Bertone, MS, CCC-SLP, discusses how these rights directly connect with assessment and intervention in a teleservice delivery model. (As of 12/10: recorded and in final edits.)