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Tips for Password Protected Transcript Files

DPI is currently receiving a high volume of contacts for assistance.  The four most common topics of discussion are:

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Help with WAMS IDs

Before you can submit an application to DPI, you must register for a Web Access Management Systems (WAMS) user ID.

How to set up a WAMS account

Already have one or more WAMS accounts?

How to start your WAMS account recovery:

Perform a WAMS account recovery for all emails you have. Enter your email address but do NOT enter your User ID to start your WAMS account recovery. Once in the account recovery process you will be prompted to change your password. After you change your password you will be told in parentheses what your correct User ID is. Please make note of that before you terminate the account recovery session. Once you have recovered all WAMS accounts you have, login to ELO with each of your accounts individually. If you can see your licenses, you are logging in with the correct WAMS account. If you are taken through the Onboarding process again, you are not using the correct WAMS account and should try another account.

If you encounter errors in the WAMS account recovery process, please contact WAMS directly.  DPI is unable to help with WAMS recovery because the system is used by many state agencies and is run by the Department of Administration:

If your transcripts come in a password protected portfolio, you need to EXTRACT the pdf from the portfolio to remove the password requirement.  To do so:

  1. Access the transcript per the email you receive from NSC.

    1. It’s in a “portfolio” format so it can be bundled with the security features.
    2. Download the transcript to your computer.
  2. Start your Adobe Reader/Adobe Acrobat program
    1. File > Open > [the NSC transcript just downloaded]
    2. Double-click the image to open the transcript
  3. On the Adobe menu bar, do:
    1. File > Extract File from Portfolio
    2. RENAME the extracted pdf. We suggest adding your last name and ELO id number.
    3. CONFIRM that the extracted, renamed file opens and does NOT ask for a password.
    4. If not, then repeat the process.
  4. Upload the EXTRACTED pdf file with the new filename to DPI.  Please do not send the NSC portfolio. We will not be able to open it to confirm your credits.